Shipping policy
SHIPPING POLICY
Thank you for shopping with Saddle & Soul Collective.
ORDER PROCESSING
We take care to prepare and dispatch orders as promptly as possible. Estimated processing and delivery information will be provided at checkout or on the relevant product page where applicable.
During launches, promotional periods and other high-volume periods, processing times may be longer than usual.
SHIPPING WITHIN AUSTRALIA
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Delivery timeframes are estimates only and may vary depending on your location, the delivery provider and circumstances outside our reasonable control.
ORDER TRACKING
Where tracking is available, tracking information will be provided once your order has been dispatched.
DELIVERY DELAYS
While we will take reasonable care to process and dispatch orders promptly, delivery delays may occasionally occur after an order has been dispatched.
If you experience an issue with the delivery of your order, please contact us at saddlesoulcollective@gmail.com and we will assist you.
INCORRECT DELIVERY DETAILS
Please ensure your delivery details are correct before completing your order. If you notice an error after placing an order, contact us as soon as possible at saddlesoulcollective@gmail.com.
We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.
LOST OR DAMAGED ORDERS
If your order is lost or arrives damaged, please contact us at saddlesoulcollective@gmail.com with your order details and, where applicable, photographs of the damaged item or packaging so we can assist you.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
INTERNATIONAL SHIPPING
International shipping availability, destinations and applicable charges will be displayed at checkout where available.
CONTACT US
If you have any questions regarding shipping or delivery, please contact:
Saddle & Soul Collective
saddlesoulcollective@gmail.com
Australia